Returns

Returns from the EU and EEA

Location: Austria, Belgium, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, UK, Liechtenstein, Norway, Switzerland.

You have 14-days from receiving your item to request a return. Please send an email to shop@highsnobiety.com letting us know you wish to make a return. In case of a return, we will refund the full product price including delivery charges you paid (priority excluded). The return shipment is free of charge if you use the return label provided by us. To get a return label, simply send an e-mail to shop@highsnobiety.com. The goods must be returned to:

Highsnobiety
c/o Moodja UG
Strasse der Einheit 142-148
14612 Falkensee, Germany

Once our warehouse has received your item(s) and checked that they are in their original condition, we will process your refund to the payment method used to make the purchase. Depending on your bank, the refund could take up to 30 days to show in your account.

Please note: returns made outside of the 14-day return window will unfortunately not be eligible for a refund.

Returns from outside EU and EEA

You have 14-days from receiving your item to request a return. Please send an email to shop@highsnobiety.com letting us know you wish to make a return. We will refund the full product price. The return shipment is free of charge if you use the return label provided by us. To get a return label, simply send an e-mail to shop@highsnobiety.com. The goods must be returned to:

Highsnobiety
c/o Moodja UG
Strasse der Einheit 142-148
14612 Falkensee, Germany

Once our warehouse has received your item(s) and checked that they are in their original condition, we will process your refund to the payment method used to make the purchase. Depending on your bank, the refund could take up to 30 days to show in your account.

Please note: returns made outside of the 14-day return window will unfortunately not be eligible for a refund.

*If you submitted your e-mail address and placed an order, we may use your e-mail address to inform you regularly about similar products without prior explicit consent. You can object to the use of your e-mail address for this purpose at any time without incurring any costs other than the transmission costs according to the basic tariffs. Each newsletter contains an unsubscribe link. Alternatively, you can object to receiving the newsletter at any time by sending an e-mail to info@highsnobiety.com

Web Accessibility Statement

Titelmedia (Highsnobiety), is committed to facilitating and improving the accessibility and usability of its Website, www.highsnobiety.com. Titelmedia strives to ensure that its Website services and content are accessible to persons with disabilities including users of screen reader technology. To accomplish this, Titelmedia has engaged UsableNet Inc, a leading web accessibility consultant to help test, remediate and maintain our Website in-line with the Web Content Accessibility Guidelines (WCAG), which also bring the Website into conformance with the Americans with Disabilities Act of 1990.

Disclaimer

Please be aware that our efforts to maintain accessibility and usability are ongoing. While we strive to make the Website as accessible as possible some issues can be encountered by different assistive technology as the range of assistive technology is wide and varied.

Contact Us

If, at any time, you have specific questions or concerns about the accessibility of any particular webpage on this Website, please contact us at accessibility@highsnobiety.com, +49 (0)30 235 908 500. If you do encounter an accessibility issue, please be sure to specify the web page and nature of the issue in your email and/or phone call, and we will make all reasonable efforts to make that page or the information contained therein accessible for you.