General Terms and Conditions

1.Scope of Application

The following General Terms and Conditions apply to all orders in the Highsnobiety Shop by consumers within the meaning of § 13 BGB (German Civil Code).
Orders of commercial resellers are excluded.

2.Offers and conclusion of contract

(1)The presentation of the products in our Store is not a legally binding offer, but a non-binding online catalogue. By clicking the button “Buy now” you place a binding order for the goods contained in the shopping basket. The confirmation of the receipt of the order follows immediately after sending the order and does not constitute an acceptance of the contract. The contract is only concluded through our declaration or the dispatch of the goods.
(2)

Notwithstanding the above, a contract is concluded
when paying with PayPal at the time you have confirmed the payment order to PayPal
when paying by credit card at the time the credit card is charged.
(3)Products in the shopping cart are not reserved.

3.Registration

To place an order, you must create an account. We do not offer guest checkouts.

4.Prices

(1)Depending on your location, prices on our website are displayed in EURO (e.g European countries & territories), GBP (e.g United Kingdom and UK territories), YEN (Japan) or USD (e.g. USA, Canada).
(2)For customers based in the EU, the prices are shown inclusive the applicable statutory value-added tax. For customers based in the US, the prices shown on the product page are net
prices. Taxes may vary by shipping address and are calculated and displayed during checkout. Please see section 7 for additional shipping costs.
(3)For orders with delivery within the EU or to the USA, Canada or Japan, all applicable duties or custom-related charges are included in the price and there are no additional costs due upon delivery (DDP).
(4)Customs duties or fees may apply to deliveries to other countries. These costs are not included in the price and have to be borne by the customer upon delivery (DDU). We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

5.Payment

(1)We accept payments by credit card or PayPal.
(2)Please note that your account or credit card will usually be charged in your home currency and that some credit card providers may charge a foreign currency fee.
(3)We reserve the right to exclude payment methods based on an internal fraud check. In this case we will inform you immediately.

6.Right of Cancellation

Notwithstanding the statutory provisions, we shall be entitled to withdraw from the contract without prior notice
if an address verification fails
in case of fraudulent credit card payments
if shipping restrictions to specific items apply Any payments already made will be refunded immediately.

7.Delivery Terms

(1)We ship with FedEx to the delivery address stated by the customer. Delivery time, shipping costs and minimum order value for free shipping depends on your location. The minimum order value for free shipping is calculated on the basis of the total gross price (for deliveries to the USA: on the basis of the price before taxes) after discounts.
Delivery to
EU (excl. UK)
USA
Canada
Shipping Costs
EUR 5
USD 8
USD 15
Free Shipping from
EU 250
USD 280
USD 280
Delivery Time
3-5 working days*
3-5 working days*
3-5 working days*
* Working days are Monday to Friday with the exception of public holidays in Germany.
You can find a full list of the countries we deliver to, as well as information on delivery time, shipping costs and minimum order quantity for free shipping here.
If your country is not on the list, just email us at [email protected] and we try to arrange a delivery.
(2)Please note that delivery of individual products may be subject to restrictions in certain countries. If a product you have ordered cannot be delivered to your country, we will notify you immediately.
(3)In individual cases it may not be possible to deliver a product to every country due to licensing regulations. In this case, the respective country is not available in the country option at checkout.
(4)We do not deliver to PO boxes or Packstations.

8.Right of Withdrawal

Consumers with their usual residence in a member state of the European Union (EU) or the European Economic Area (EEA) at the time the contract is concluded are entitled to a right of withdrawal in accordance with the following provisions:

Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving reasons.
The withdrawal period is fourteen days from the day on which you or a third party named by you who is not the carrier have taken possession of the last goods. To exercise your right of withdrawal, you must inform us (Titel Media GmbH, Genthinerstraße 32-34, 10785 Berlin, Germany, [email protected]) of your decision to withdraw from this contract by means of a clear declaration (e.g. an e-mail or a letter sent by post). To comply with the withdrawal period, it is sufficient if you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Following the Withdrawal
If you withdraw from this Agreement, we will refund to you all payments we have received from you, including delivery charges (other than additional charges resulting from your choosing a different method of delivery than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notice of your withdrawal from this Agreement. For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the Goods back or until you have provided proof that you have returned the Goods, whichever is earlier.
You must return the goods to us immediately and in any case within fourteen days of the day on which you notify us of the revocation of this contract at the latest. This period shall be deemed to have been met if you dispatch the goods before the expiry of the fourteen day period. You only have to pay for any loss in value of the goods if this loss in value is attributable to handling them in a way that is not necessary to check their condition, properties and functionality.The goods must be returned to the following address:

Highsnobiety
c/o Moodja UG
Straße der Einheit 142-148
14612 Falkensee, Germany
You shall bear the direct costs of returning the goods.
Exclusion and Premature Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of revocation expires prematurely in the case of contracts for the delivery of goods if these were mixed inseparably with other goods after delivery due to their nature.

9.Returns

Customers with their usual residence in a country that is neither a member of the EU nor of the EEA at the time the contract is concluded can return the goods in accordance with the following provisions:

(1)The goods must not be used and in their original packaging.
(2)

The goods must be returned within 14 days to the following address:
Highsnobiety
c/o Moodja UG
Straße der Einheit 142-148
14612 Falkensee, Germany
This period shall be deemed to have been met if you dispatch the goods before the expiry of the fourteen day period.
(3)The return shipment is free of charge if you use the return label provided by us. To get a return label, simply send an e-mail to [email protected] Please note that we do not refund shipping costs if you choose a different shipping method.
(4)If the conditions for the return are met, we will refund the purchase price you paid for the goods. Otherwise we will return the goods to you at your expense. The rights in case of a defect remain unaffected.

10.Retention of Title

The delivered goods shall remain our property until complete payment.

11.Liability

(1)We shall only be liable for damages resulting from an intentional or grossly negligent breach of duty. In the event of simple negligence, we shall only be liable in the event of injury to life, body, health or an essential contractual obligation. Essential contractual obligations are those whose fulfilment is necessary for the achievement of the objective of the contract or which enable the performance of the contract in the first place.
(2)The above limitations of liability shall also apply in favour of our legal representatives and agents.
(3)The liability according to the Product Liability Act remains unaffected.

12.Governing Law

(1)For consumers with their usual place of residence in a member state of the European Union (EU) or the European Economic Area (EEA) at the time the contract is concluded, German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods (UNCITRAL/CISG).
(2)For consumers with a usual place of residence in a country that is neither a member of the EU nor of the EEA, German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods (UNCITRAL/CISG) and the provisions on the Right of Withdrawal (§ 312g BGB).
(3)Irrespective of this choice of law, consumers shall always be subject to the mandatory consumer protection law of the country in which they have their usual place of residence at the time the contract is concluded.

13.Final Provisions

(1)

The contract is concluded in English. You can access the General Terms and Conditions at any time
here. You can view your past orders in your account.
(2)We are not obligated or willing to participate in any alternative dispute resolution.
Platform of the EU Commission for online dispute resolution:
https://www.ec.europa.eu/consumers/odr