The days of turning in your old L.L. Bean boots for a brand new pair are officially over, as the company is imposing a one-year limit on most returns to reduce growing abuse and fraud, after touting 100 percent satisfaction guarantee for more than a century, reports NPR.
This new policy was explained in a letter that was sent to customers Friday morning, as returns of items that have been destroyed or labeled useless, including some purchased at thrift stores, have increased in the past five years.
The company shared, “Increasingly, a small, but growing number of customers has been interpreting our guarantee well beyond its original intent. Some view it as a lifetime product replacement program, expecting refunds for heavily worn products used over many years. Others seek refunds for products that have been purchased through third parties, such as at yard sales.”
L.L. Bean will accept returns for any reason only for one year with proof of purchase, and the return policy on their site now reads:
“If you are not 100% satisfied with one of our products, you may return it within one year of purchase for a refund. After one year, we will consider any items for return that are defective due to materials or craftsmanship.”
For additional details, be sure to read the full story on NPR.
In other footwear news, Justin Timberlake shows off Friends & Family Air Jordan 3s in New York.
- Source: NPR